RMA Request

RMA Request

If a product you have purchased experiences failure or other issues, please use our inspection and repair service. Inspections are performed free of charge. If you wish to have the product repaired, we will respond to let you know whether repair is possible or not.

Excluded from repair are:

  • Motors
  • Gearheads
  • Mechanical components

    • Before Your Request

    Please use our support information.

    Inspection and Repair Request Process

    • ① Customer

      The inspection is free of charge. The RMA request is initiated by using the online RMA request form.

      • Please fill out the RMA Request Form.
      • You will receive an automatic email with the RMA number.
    • ② Customer

      Return of the product

      • Please send the goods with all accessories included in the scope of delivery to the address below.
      • Write the RMA number clearly on the outside of the return address label.
      • For your returns Oriental Motor (Europe) GmbH does not take responsibility for any freight charges.
      • Consignments that are not marked with an RMA number can lead to considerable assessment delays.
    • ③ Oriental Motor
       

      Return of the repaired or inspected product to the customer.

      • Oriental Motor will notify you of the result of the inspection.
      • If a repair is necessary, you will receive a cost estimate.
      • Finally Oriental Motor will return the repaired or inspected product to you free of charge.

    Address to Send the Product

    Oriental Motor (Europa) GmbH
    After Sales Service
    Schiessstraße 44
    40549 Düsseldorf
    Germany

    Assistance and support with troubleshooting prior to returning a product is available from our Customer Service Center:

    E-mail: [email protected]

    Telephone: 00800 22556622

    Support/Contact